If you have a question regarding an order you placed online, here are several ways you can contact us.

E-mail: contactus[at]alienfreshjerky[dot]com

(please replace the [at] with @ and [dot] with . - this is done to evade spambots that seek out e-mail addresses from websites.)

Subject: Question about order # (your paypal transaction ID).

First, please refer to our FAQ section. If your question remains unanswered, please contact us via e-mail, with the following:

E-mail: contactus[at]alienfreshjerky[dot]com

Subject: I have a question...

Please refer to the contact us page for more information.

:: Complaints, Returns, & Exchanges

If you have any question, complaint, question about exchanging a product, or other comments or suggestions, please contact us through e-mail only. WE DO NOT TAKE COMPLAINTS BY PHONE - ONLY THROUGH E-MAIL. If you would like, you can provide a contact phone number in your e-mail and someone will contact you. Please include in the e-mail subject the word 'Complaint'.

We appreciate your input and would like to hear any comments or suggestions you may have. Please feel free to e-mail us with such at any time. We appreciate your ongoing support for Alien Fresh Jerky!!!