Returns Policy

Effective Date: January 1, 2016
Last Updated: May 3, 2019


Please read our Returns Policy carefully. 

Claims for incorrect orders must be received within 2 business days after package has been delivered.

Packaged is considered delivered once the US Postal Service identifies the tracking number associated with your order to be delivered.

This policy applies to all online orders/purchases only, made in the past, present, and future.

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a credit, refund, or exchange of any kind.


Incorrect Order Product Returns & Exchanges

  • The items must be returned for exchange within 14 days of original purchase.
  • Items and packaging must be received in new condition (bags must have original seal & cannot be opened).
  • The original product packaging must not be damaged.
  • Packaging must include all original items that were shipped to customer by Alien Fresh Jerky.


  • Return package must include a copy of the original invoice.
  • Before returning a package you must contact Alien Fresh Jerky to notify them of the returning package.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Sorry, no opened bags, no used merchandise, no exceptions.


Several types of goods are exempt from being returned. Perishable goods such as food (including all jerky products) cannot be returned and will not be refunded.


Additional non-returnable items:

  • Gift cards


To complete your return, we require a receipt or proof of purchase. This can be your online order #.


Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a reasonable amount of days, usually within 48-72 hours during normal business days.


Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account or your original method of payment once again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact our Customer Service Department at or call us toll free at 877-254-3635 and follow the prompts to speak to a live Customer Service Representative, Monday through Friday, from 10:00 am to 4:00 pm PST.


Sale items (if applicable)

Only regular priced items may be considered for eligibility to be refunded, unfortunately sale items cannot and will not be refunded.


Exchanges (if applicable)

We only replace items if they are delivered defective or damaged and unopened. If you need to exchange it for the same item, send us an email at, and send your item to:

Alien Fresh Jerky Online
4031 Industrial Center Drive
Las Vegas, NV, 891030

Who covers shipping costs for exchanges?

If the product or product packaging arrives defective in any way, we will cover all shipping costs related to the exchange.

If you are exchanging an unopened product because you changed your mind or you tried one bag and didn't like it so you want to exchange the rest, you (the customer) will be responsible for your shipping costs for the entire exchange process (the costs for shipping the exchange items back to us, and the costs involved for us shipping the replacements to you).



If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, an online store gift card will be emailed to you. The online store gift card is only valid at our online store,


If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.



To return your product, you should mail your product to:

Alien Fresh Jerky Online
4031 Industrial Center Drive
Las Vegas, NV, 891030 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a tracking enabled shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


Non-Deliverable Returned Orders

In case the order is not deliverable as addressed by you, the customer, and the entire order is returned to us, we will refund the full order amount, and we will flag the shipping address as non-deliverable. Once an address is tagged as non-deliverable, we will not ship any future orders to that address. We will be glad to re-ship the order to an updated and USPS verified address.