Shipping & Handling Policy – Alien Fresh Jerky

Shipping & Handling Policy

Here is our shipping and handling policy details

  • PLEASE MAKE SURE BEFORE SUBMITTING YOUR ORDER THAT THE SHIPPING ADDRESS IS CORRECT AND VERIFIED.
  • PLEASE MAKE SURE THAT THE SHIPPING ADDRESS CAN BE ACCESSED BY THE USPS POSTAL SERVICE.
  • We currently ship USPS Priority Mail and USPS First Class Mail.
  • Orders typically take 24 to 72 hours to process and ship after being received, but may take an additional day or two if a product happens to be low on inventory.
  • Once processed and handed to USPS, it can take anywhere from 1 to a max of 5 business days for your order to arrive, as long as the ship-to address is correct and there are no delays from USPS. We have no control over the order once it is handed-off to USPS. IF THERE ARE ANY ISSUES WITH DELIVERY PLEASE CONTACT YOUR LOCAL USPS OFFICE FOR FURTHER ASSISTANCE AS WE HAVE NO CONTROL OVER THE SHIPMENT ONCE HANDED TO USPS. IF THE TRACKING STATUS OF AN ORDER SHOWS DELIVERED THE ORDER IS CONSIDERED COMPLETED.
  • Once your order ships, you will receive tracking information via email, which you can use to track your order.
  • Orders are processed Monday through Friday until 3:00 PM PST. Orders received on Friday after 3:01 PM PST, or on Saturday or Sunday, those orders get processed and shipped on Monday. 
  • If we receive an order back to our processing facility due to undeliverability (insufficient address, delivery location not accessible, or for any other reason), your order will be refunded minus the shipping and handling fees. If the order had free shipping, then we will refund the order amount minus a $15 returned processing fee. 

 

***** MILITARY ORDERS: PLEASE READ CAREFULLY AND THOROUGHLY *****

THE SHIPPING ADDRESS MUST BE A US / US MILITARY APO / AFO / AP ADDRESS. THE SHIPPING ADDRESS MUST BE VALIDATED BY THE USPS.

IF THE SHIPPING ADDRESS INCLUDES THE NAME OF A COUNTRY THAT IS NOT THE UNITED STATES OR IF THE SHIPPING ADDRESS IS NOT A VALID USPS ADDRESS, THE ORDER WILL NOT SHIP OUT, THE ORDER WILL BE CANCELLED AND REFUNDED.